Help & FAQs
❓ How do I fit the nightguard?
Our guards are designed to be trimmed and moulded at home to suit your unique bite. Each pack includes step-by-step instructions and a fitting tray.
Basic steps:
- Boil water and let it cool slightly.
- Place the guard in the hot water for the recommended time or 60 seconds.
- Carefully removing the nightguard with tongs and waiting until a comfortable temperature, insert it centrally into your mouth and bite down gently.
- Use scissors to carefully trim excess material if needed.
- Reheat and remould until it feels comfortable.
❓ Is it uncomfortable at first?
Most users find that it takes a night or two to get used to wearing the guard. Some trimming and remoulding may be needed to find the right fit. This is normal for any boil-and-bite guard.
Tip: Try wearing it for short periods during the day at first to get used to the feel.
❓ How long does the nightguard last?
With proper care, each guard can last 3–6 months, depending on how heavily you grind.
❓ Can I use this for teeth whitening?
Yes — the nightguard can also be used as a whitening tray. Simply add your whitening gel and insert the guard.
❓ What if I have a small or large mouth?
The guards are designed to be trimmed to suit a wide range of mouth sizes. If you’re unsure, start with small cuts and test the fit before trimming more.
❓ What if the guard doesn't fit well?
If the fit feels off or uncomfortable, try:
- Reheating and remolding it
- Trimming uneven areas
Still stuck? Contact us anytime via Sales@Nightshielddental.com.au — we’re happy to help.
❓ Can I return or exchange my nightguard?
Due to hygiene reasons, we can’t accept returns of used guards. However, if you’ve followed the fitting instructions and still aren’t satisfied, please reach out. We’ll do our best to make it right.
❓ How long does shipping take?
We ship from within Australia. Orders typically arrive within:
- 5–7 business days for metro areas
- 8–10 business days for rural or regional areas
- Tracking is provided with every order.
❓ Is it safe to wear every night?
Yes. Our guards are made from BPA-free, food-grade EVA material and are safe for nightly use.
❓Do you offer a guard for sleep apnea?
Yes, Night Shield Dental offers a custom sleep apnea nightguard designed to help reduce mild to moderate obstructive sleep apnea and snoring. This oral device gently positions the lower jaw forward to keep your airway open during sleep.
📩 Need More Help?
If your question wasn’t answered here, feel free to contact us directly via Sales@Nightshielddental.com.au. We're here to help!
✨ Pro Tip
For the best results:
- Clean your guard daily with warm water
- Store it in a ventilated case
- Replace when it shows signs of wear or thinning
Note: These products are not intended to diagnose, treat, cure, or prevent any disease. They are designed to assist with symptoms of bruxism and mild sleep-related issues in good faith. For any medical concerns, including sleep apnea, please consult your healthcare professional before use.