Refund policy

Refund and Return Policy

30-Day Satisfaction Guarantee

At NightShield Dental, we want you to feel confident trying our products. If you are not satisfied with your purchase, you may request a refund or replacement within 30 days of receiving your order.

Eligibility

You may be eligible for a refund or replacement if:

  • Your item arrives damaged or defective.

  • You receive the incorrect item.

  • Your order is lost in transit.

  • You are not satisfied with your purchase within 30 days of receiving your order.

How to Request a Refund

To request a refund or replacement, please contact us within 30 days of delivery at:

Support@nightshielddental.com

Please include:

  • Your name

  • Order number

  • A description of the issue

  • Photos or videos where relevant

We aim to respond to all requests within 1 business day.

Refunds and Replacements

If your claim is approved, we may provide:

  • A replacement product at no additional cost; or

  • A refund to your original payment method.

Approved refunds are typically processed within 7 business days.

Australian Consumer Law

This policy operates in addition to, and does not limit, any rights or remedies available under the Australian Consumer Law.